Freqently Asked Questions
You have questions? We have the answers!
I need additional information before finalizing my order?
We will be pleased to answer all your questions.
We invite you to send us your message HERE
You will receive a response within 24H/48H
I would like to be delivered to a different address than the billing address, is it possible?
For example, you can use your address for billing and shipped the product to a friend as a gift.
What are the payment methods accepted on Nijala website?
Click here to know all the payment options accepted on Nijala website
I do not want to use my credit card to pay online or do not have a credit card?
We also offer the possibility to pay by bank deposisit (e-transfer payment) or Paypal Payment.
Click here for more information.
How much will cost the shipping?
- In Canada :
From $5 to 44,99 : $10
For all orders over $45 , Shipping is FREE throughout Canada!
We ship worldwide now!
I have a coupon code. How can I use it?
After selecting your items, save your coupon code in the space provided during the chekout process
I registered my promo code, but the reduction does not apply?
Several reasons may explain this:
- The promotion date is expired
- The coupon code registered is incorrect
- The promotion is not for the selected items
- You have already benefited from the reduction
If none of these situations is applicable, please contact us, so that we can clarify the situation quickly.
Once my order placed, when can I expect to receive it?
Once your order is received and validated, it will be shipped within 48h/72h and you can expect receive it:
- In Quebec: 2-3 days after the date of shipment
- Rest of Canada: 3-10 days after the shipping date
- Rest of the world: 1-5 weeks after the shipping date
Oops I made a mistake on the delivery address, what to do?
We invite you to contact us in the following hours so that we can quickly make the necessary modifications.
If your order has already been shipped, we will contact you to inform how to proceed.
How do I know that my package is actually shipped?
You will receive a confirmation email once your package is shipped.
It may happen that technical deficiencies prevent the sending of this email or it ends up in your spams. In this case, please contact us to know the status of your package.
I want to cancel or change my order?
It is possible to cancel or modify your order at any time as long as it is not yet shipped.
If however my order is shipped and I would like to modify /cancel?
Once your order is shipped, It is unfortunately not possible to modify.
To cancel, you can simply return the products received in their original packaging, unused.
If I cancel my order, when will I receive the refund?
- If the order is being processed : The refund will be processed after 48h/72h your request and will be effective in 3-4 weeks.
- If the order is shipped : The refund will be processed within 48h/72h after receipt of returned products and will be effective in 3-4 weeks
I didn't receive all the products I ordered?
Please contact us, so that we can shipped you the missing products
Are the products offered on Nijala website are selected?
Many products sold on Nijala website were tested by us.
In addition, we strive to educate ourselves on reviews of different products/brands offered.
Also, being aware that we can not be a fully representative sample, we listen to your needs and expectations.
What do you mean by loyalty rewarded?
We are aware that Nijala will not exists without you.
Also , we undertake one hand to offer you a quality service, on the other hand we wish to thank our loyal customers by offering them special offers : special discounts , exclusive sales...